Terms of Service

1. Acceptance of Terms

By accessing and using the Woura platform, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Service Description

Woura is an e-commerce platform specifically designed for African markets, offering multi-currency payment solutions and tools adapted to the needs of local merchants.

2.1 Services Offered

• Creation and management of online shops
• Payment processing in local currencies (XOF, XAF, NGN, GHS)
• Inventory and order management
• Marketing and analytics tools
• Multilingual customer support

3. Registration and User Accounts

3.1 Registration Conditions

To use Woura, you must:

• Be at least 18 years old or have parental consent
• Provide accurate and complete information
• Maintain the security of your account
• Comply with applicable laws in your country

3.2 Account Responsibility

You are responsible for all activities that occur under your account. You must immediately notify us of any unauthorized use.

4. Platform Usage

4.1 Authorized Uses

You may use Woura exclusively for legitimate commercial purposes in accordance with these terms.

4.2 Prohibited Uses

It is strictly prohibited to:

• Sell illegal or counterfeit products
• Use the platform for money laundering
• Violate intellectual property rights
• Harass or discriminate against other users
• Compromise the security of the platform

5. Payments and Fees

5.1 Accepted Currencies

Woura accepts payments in the following currencies:

• BCEAO CFA Franc (XOF) - Ivory Coast, Senegal, Mali, etc.
• BEAC CFA Franc (XAF) - Cameroun, Gabon, Chad, etc.
• Nigerian Naira (NGN)
• Ghanaian Cedi (GHS)

5.2 Commissions

Woura charges a commission on each transaction. Detailed rates are available in your merchant dashboard.

6. Intellectual Property

All content on the Woura platform, including but not limited to text, graphics, logos, and software, is protected by intellectual property rights.

7. Data Protection

The processing of your personal data is described in our Privacy Policy. We are committed to protecting your information in accordance with African and international regulations.

8. Termination

8.1 Termination by User

You can close your account at any time via your profile settings.

8.2 Termination by Woura

We reserve the right to suspend or close your account in case of violation of these terms.

9. Limitation of Liability

To the extent permitted by law, Woura shall not be liable for indirect, consequential, or punitive damages resulting from the use of our services.

10. Applicable Law

These terms are governed by the laws of Ivory Coast. Any dispute shall be submitted to the exclusive jurisdiction of the courts of Abidjan.

11. Contact

For any questions regarding these terms, contact us:

• Email: legal@woura.africa
• Phone: +229 01 67 46 82 59
• Address: Cotonou, Benin