Privacy Policy

1. Introduction

At Woura, we take the protection of your personal data seriously. This policy explains how we collect, use, and protect your personal information.

2. Data We Collect

2.1 Identification Information

• First and last name
• Email address
• Phone number
• Postal address
• Date of birth

2.2 Commercial Information

• Information about your business
• Tax identification number
• Bank information for payments
• Transaction history

2.3 Technical Data

• IP address
• Browser type and device
• Geolocation data
• Cookies and similar technologies

3. How We Use Your Data

3.1 Service Provision

• Creation and management of your account
• Payment processing
• Order and delivery management
• Personalized customer support

3.2 Service Improvement

• Platform performance analysis
• Development of new features
• Fraud prevention
• Compliance with legal obligations

4. Data Sharing

4.1 Payment Partners

We share certain data with our secure payment partners to process your transactions in local African currencies.

4.2 Service Providers

We work with third-party providers for:

• Data hosting and security
• Sending transactional emails
• Analytics and statistics
• Customer support

4.3 Legal Obligations

We may disclose your data if required by law or to protect our legitimate rights.

5. Data Security

5.1 Technical Measures

• SSL/TLS encryption for all communications
• Two-factor authentication
• Continuous access monitoring
• Regular and secure backups

5.2 Organizational Measures

• Staff training on data protection
• Strict access controls
• Regular security audits
• Incident notification procedures

6. Your Rights

6.1 Right of Access

You can request access to the personal data we hold about you at any time.

6.2 Right of Rectification

You can correct or update your personal information via your dashboard or by contacting us.

6.3 Right to Erasure

You can request the deletion of your personal data, subject to our legal and contractual obligations.

6.4 Right to Portability

You can request the export of your data in a structured and machine-readable format.

7. Data Retention

We retain your personal data as long as necessary to:

• Provide our services
• Comply with our legal obligations
• Resolve disputes
• Enforce our agreements

In general, we retain account data for 7 years after account closure, in accordance with African accounting requirements.

8. International Transfers

Your data may be transferred and stored in countries outside your country of residence. We guarantee an adequate level of protection through appropriate contractual measures.

9. Cookies and Similar Technologies

9.1 Types of Cookies

• Essential cookies: Necessary for basic operation
• Performance cookies: To improve performance
• Personalization cookies: To adapt the experience
• Advertising cookies: For targeted ads

9.2 Cookie Management

You can manage your cookie preferences via your browser settings or our preference center.

10. Changes to this Policy

We may update this privacy policy to reflect changes in our practices or for legal reasons. We will notify you of any significant changes.

11. Contact

For any questions regarding this policy or to exercise your rights:

• Email: privacy@woura.africa
• Data Protection Officer: dpo@woura.africa
• Address: Woura, Abidjan, Ivory Coast